Terms and Conditions

Sample policy

We understand that our clients require samples in order to close a deal.

Maneng Leads’s sample policy is as follows:

Samples are available for purchase and collection from our Head Office in Roodepoort.
Samples with an individual product price of less than R30 excluding VAT may not be returned.
Samples with an individual product price of R30 excluding VAT or more may be returned for a refund or credit.
Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples.
Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured.
It may take up to a week to carefully check samples that are returned and once we are satisfied that samples are fit for resale we will issue the refund or credit note.
Damage to any part of sample or packaging will result in samples not being accepted for return.
Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected.
EFT refunds are processed every Friday.
All orders need to be paid for and collected within 5 working days of invoice date and if not paid and collected within this time, they will be cancelled.

Branding Terms and Conditions

PACKAGING OF BRANDED ITEMS

Once products have been branded, they might not be repacked into their individual packaging.
If products come supplied in individual packaging from suppliers and you require them to be repacked please make arrangements with our Accountant on placing your order.

ACCEPTABLE FILE FORMATS: .CDR / .EPS / .AI / .PDF / .FH

Vector artwork is preferred.
We accept PC format artwork only.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

All fonts must be converted to curves to avoid font substitutions.
Please include font and size if typesetting is requested.
Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
Please forward the electronic artwork directly to your Accountant at Maneng Leads.
Upon written approval of layouts please confirm with your Accountant that they have received your sign-off. Alternatively you can do this online.
Maneng Leads cannot take responsibility for non-delivery of orders if layout approval is not received.
Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared (for clients not on payment terms).
Unfortunately faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Sales Person. Maneng Leads cannot take responsibility for missed deadlines if payment has not been confirmed with your Sales Person.
For fast clearing of orders please e-mail payments@manengleads.co.za.
Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later.
Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

ARTWORK FEES

Artwork received in the correct format will not be charged for.
Artwork not received in the correct format will attract a redrawing fee of R349 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R150 excluding VAT per change.
Branding cancelled after layouts have been generated will be charged for at R150 excluding VAT per layout completed.

General Terms and Conditions

Once stock has been collected/delivered from/by Maneng Leads, Maneng Leads has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

PAYMENT

In the case of cheques deposited into our bank account, stock will not be released until the funds have been cleared in our account.
We accept MasterCard, Visa, Debit cards, EFT Secure, And Masterpass(We do not accept Amex and Diners).
We encourage EFT’s and have facilities at our offices to make Internet payments.
Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
For orders that require branding, branding will only commence once stock and branding has been paid for in full.
Please contact Our Accountant to confirm that we have received your proof of payment, once payment has been made.
Maneng Leads cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

ORDERS COLLECTED BY COURIER

Please request a COURIER COLLECTION FORM from OUR Accountant or at our Head Office in Roodeport.
Please accurately complete all the required fields on the form and either email back to our Accountant or to our collections department, or else email back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more efficient experience overall.
Please do not send your couriers to collect orders until you have received an email from Maneng Leads notifying you that your goods are ready for collection. Once the emailed invoice is received, your order is ready for collection.
Please ensure that you courier knows who they are collecting for and how many orders they are collecting. All relevant invoice numbers must appear on the collection form.
Stock will not be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to Maneng Leads, and confirmed that we have received the proof of payment.
If your account is in credit, please advise us upfront to use your credit to clear the relevant invoices otherwise your credit will not be used.

AMROD CANCELLATION POLICY

Written orders (by email) constitute a binding contract and are legally enforceable.
Once an order to the value of R5000 or more has been emailed, cancellations prior to collection will be subject to a 15% handling and admin fee.
All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
In the case of cancelled orders where layouts have been done, a layout fee of R150 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.
For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Maneng Leads Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
Cancellation fees need to be paid before further orders will be processed.

UNBRANDED BULK ORDERS:

Unbranded bulk orders will be dispatched the day after both the payment has been received and the branch selection has been updated. If however your order is ready earlier, we will do our utmost to get it onto that days truck.
If you place your order online, you can do so until 23h00 and your order will be dispatched the following day (provided payment is made and the branch delivery selection has been updated by 11h00 the following day).

BRANDED ORDERS:

Branded orders that are due to be completed at 16h30 will be dispatched to our office.

PAYMENTS:

Please send your proof of payment for all orders to payments@manengleads.co.za
Our Accountant will contact you if any unforeseen issues arise.

Display Terms and Conditions:

Where skins are available for sale as stand-alone items, Maneng Leads is able to refit skins onto Maneng Leads-purchased hardware at our 3 Rooiblom St, Roodekrans, Roodepoort, 1724 Head Office. Should a client request that Maneng Leads refit skins, the return of hardware to Maneng Leads Roodeport Head Office will be for the client’s account. Once complete, Maneng Leads will send the items to an Maneng Leads Office, within South Africa, of the client’s choice. Alternatively, the items can remain at Maneng Leads Roodeport for client collection.
Refitting of skins by Maneng Leads is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, Maneng Leads will not be able to refit skins.
If the client is reskinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. Maneng Leads cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
Reskinning is specifically tailored to fit to Maneng Leads display hardware. Maneng Leads cannot be held responsible for any skins purchased to fit third party hardware.
All artwork must be created in CMYK and Pantone colours must be included as a Pantone solid coated spot within the print file supplied. Please note failing this will result in no colour matching taking place.
Due to the limited colour gamut of various digital CMYK print methods not all Pantone colours can be achieved. We endeavour to match as close as possible and colour variation will take place on different materials, e.g. PVC versus fabric.
Fluorescent and metallic Pantones cannot be matched. Only a tonal representation thereof can be achieved.
Digital Dye Sublimation is not designed for constant, long-term exposure to sunlight.
Overexposure to sunlight will reduce the longevity of the print.
We encourage you to take care of the Display fabric and remove it from direct sunlight at all opportunities.
Display fabrics purchased from Maneng Leads come with a 3-month limited print fade warranty.

Workwear Terms and Conditions:

Manufacture of workwear products only commences on receipt of order and, for COD clients, full payment. Once a sales order is generated your order may not be cancelled or changed.
Conti suits sets are sold according to the industry standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
We will not accept any returns on “unbranded or branded” workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.

POPI ACT AGREEMENT AND CONSENT DECLARATION:

WHEREAS IT IS AGREED THAT:

All parties agree that they will comply with POPI regulations and process all the information and/or personal data in respect of the services being rendered in accordance with the said regulation and only for the purpose of providing the Services set out in the agreement to provide services.

The company (also called the service provider), all the parties to this agreement, the service provider’s employees and the client’s employees and any subsequent party/parties to this agreement acknowledge and confirm that

One or more of the parties to this agreement, will possess and will continue to possess information that may be classified or maybe deemed as private, confidential or as personal information.
Such information may be deemed as the private, confidential or as personal information in so far as it relates to any party to this agreement.
Such information may also be deemed as or considered as private, confidential or as personal information of any third person who may be directly or indirectly associated with this agreement.

Further it is acknowledged and agreed by all parties to this agreement, that such private, confidential or as personal information may have value and such information may or may not be in the public domain. For purposes of rendering services on behalf of the client, the service provider and any party associated with this agreement and/or any subsequent or prior agreement that may have been/will be entered into, irrevocably agree that “confidential information” shall also include inter alia and shall mean inter alia:

(a) all information of any party which may or may not be marked “confidential,” “restricted,” “proprietary” or with a similar designation;
(b) where applicable, any and all data and business information;
(c) where applicable the parties may have access to data and personal and business information regarding clients, employees, third parties and the like including personal information as defined in POPI regulation; and
(d) trade secrets, confidential knowledge, know-how, technical information, data or other proprietary information relating to the client/service provider or any third party associated with this agreement and (including, without limitation, all products information, technical knowhow, software programs, computer processing systems and techniques employed or used by either party to this agreement and/or their affiliates.

All parties irrevocably agree to abide by the terms and conditions as set out in this agreement as well as you agree and acknowledge that all information provided, whether personal or otherwise, may be used and processed by the service provider and such use may include placing such information in the public domain. Further it is specifically agreed that the service provider will use its best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes of the agreement.

It is confirmed that by submitting information to the service provider, irrespective as to how such information is submitted, you consent to the collection, collation, processing, and storing of such information and the use and disclosure of such information in accordance with this policy.

SHOULD YOU NOT AGREE TO THE TERMS AND CONDITIONS AS SET OUT IN THIS AGREEMENT AND CONSENT DECLARATION YOU MUST NOTIFY THE SERVICE PROVIDER IMMEDIATELY FAILING WHICH IT WILL BE DEEMED THAT YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS SET OUT ABOVE

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact your Account Manager in this regard.